Reviews for HAPPY VALLEY TENTERDEN, TENTERDEN
4/5 from John
2 years ago
2 years ago
Had takeaway from here a couple of times and food has been good both times. Haven't had delivery, but collection is quick. Will happily use again
1/5 from Lily
2 years ago
2 years ago
Disgusting Chinese. What's so upsetting it is the only one in Tenterden and a great Chinese is missing a business opportunity. The sweet and sour sauce is actually inedible. Twice we have tried, each time had to get money back!!! Please please open another Chinese and get this one gone! Won't take card over the phone, clearly tax ivasing and serves disgusting food. Money grabbing and rude. DO NOT USE!!!!
5/5 from Shawn
2 years ago
2 years ago
Been eating from here since I could eat solid food and NEVER had a bad meal from here. I'm now 36 and I'd eat from here every day if I could. Not saying they can't have an off day but anyone who says they're terrible is just being picky
1/5
2 years ago
2 years ago
Ordered our food for delivery at 18.05, and told it would be 1hr to 1hr30 - understandable and acceptable on a Saturday evening. At 8pm, we still had no food, and when we contacted for an update, I was told it was then being cooked. I expressed my dissatisfaction, as it would still be a 10 minute drive for delivery, making it over 2hrs wait. I was offered with a £4.90 discount - an absolute insult. Given our order was over £60. It wasn't even 10%.
At 8.35pm when our food still hadn't arrived we were greeted with nothing more than 'sorry we're busy'. This I understand, but had we of been informed when we placed our order it would be such a wait, we could have said yes/no... and we're now 1h- 1h30 later than we were advised - A total of 2h30 after ordering. Felt like we were completely fobbed off. No consideration for customer service and inconvenience (and the fact we had 2 children waiting for their dinner), just an 'Ah well, we're busy'. Poor customer service. Thankfully the food was enjoyable, but given this experience we won't be using them again, and will steer anyone we know well clear of using them. Happy to take the cash and no sh*ts given about customer dissatisfaction, customer loyalty or retainment.
4/5 from Nik
3 years ago
3 years ago
As a family we have been using Happy Valley as our preferred choice of Chinese cuisine for over 15 years now. It has changed ownership a couple of times and the food has always remained consistently excellent
A great choice of dishes available on the menu and all are very tasty indeed.
We normally have the food delivered and this is unfortunately the area that loses 1 star, it can be a bit hit and miss, sometimes slow and other times it arrives pretty close to the quoted time, occasionally they will get some of the order incorrect, however on the rare occasion this happens they are very quick to fix the issue.
If you want great tasting Chinese food, then I can highly recommend Happy Valley, excellent service and very friendly.
1/5 from Kay
3 years ago
3 years ago
Went in a couple of weeks ago, was told my food would be 5 minutes at 5 to 8, shop kept taking orders and left me sitting for 45 minutes. Finally got my food at 8:45. Kept telling other customers their food would be 5 minutes too rather than being honest. Also highly unprofessional and girls behind counter bitching about other customers while they are on the phone. This is my usual Chinese I have used for the past 3 years but will never use this place again after what I witnessed. I can understand they get busy however the nastiness between the girls towards customers was completely unacceptable and off putting.
1/5 from GEOFF
3 years ago
3 years ago
First visit here, drove there and ordered, very long wait.Worst Chinese we have had in years. £32 for 2 people Mixed Curry was nearly all hard vegetables, spot the meat, about 2 prawns, 2 bits of chicken, 2 bits of beef and 2 bits of pork, Wow! Dry old rice looked overdone. Beef and onion, the beef was tough. Salt and pepper prawns, the batter was soggy, Not worth the money or the petrol used. Won't be using here again, We would sooner drive further to Willesborough for a Chinese meal that wipes the floor with this place!
Parking: Not a lot of parking near the place
1/5 from Kayla
3 years ago
3 years ago
Just had a takeaway from here, all dishes looked the same colour, was VERY expensive.. now half the portion for double the price!
Will not be going back!
Also doesn’t taste very nice!!
4/5 from hannah
4 years ago
4 years ago
It's one of the nicest tasting Chinese take away in Kent that I've found in the last 17 year. To the point I will travel over 30 miles to come get one if I want chinese, but since the lock down prices have gone right up and it's now made it a little too expensive to travel all that way and order a meal which I use to be able to get a hand full of dishes for £20 now I can barely get 3 so we don't have it as much.
1/5 from Sue
6 years ago
6 years ago
I was told my take out would be half an hour. When arriving it was in the cool box behind already done so on arriving home it was already COLD. The girl on the desk got the amount wrong and wasn’t helpful at all.
The crispy beef was a stodgy stuck together mess.
The salt and pepper prawns were soggy batter laid in a bed of onions to fill the pot.
The sweet and sour chicken Hong Kong style was very small battered pieces of chicken that truly wasn’t chicken as had no resemblance to it at all,
The worst Chinese I have ever had